Warranty &

Returns

ORDER POLICY:
1. Custom order instructions must be faxed or mailed to ensure

accurate detail processing. We DO NOT accept verbal instructions for custom products.
2. Custom Orders must be

pre-paid.
3. A letter of authorization is required for Law Enforcement and Government Agencies, and some public

companies.
4. Please include daytime telephone numbers with your order.
5. Orders received after 11:00 A.M. CST will be processed on the next business day (Monday - Friday, excluding holidays), after authorization and verification. If the merchandise you order is IN stock, your credit card will NOT be charged until the merchandise is shipped. If the merchandise you ordered is NOT in stock at the time you order, it will be placed in a backorder status, and your credit card will be processed no later than 7 business days after the original order date for the amount of the backordered item(s). If part of your order is out-of-stock, we will ship the available merchandise via the delivery method you requested. When the remaining (out-of-stock) merchandise again becomes available, the remaining merchandise will be shipped to you Standard Ground Service, at NO cost to you.

PAYMENT METHODS:
Checks, Money Orders, Credit Cards

CHECKS:
We will be happy to accept your personal check! To do so, your check must

contain the following information in order to process it:

1. Your name must be imprinted on the check.
2. Must have a physical address (No P.O. Boxes)
3. Must include a daytime telephone number with your order.
4. No counter checks will be accepted! All checks must have magnetic routing and account number information imprinted on the
   
   face of the check.
5. All personal and business checks are authorized through Tele-Check.
   Should your check not contain the required
   
   information, your check will
   be held for up to 21 days by TheIDGuyuntil sufficient funds have been
   cleared and released by
   
   your bank. If after 21 days, if your check
   has NOT cleared your bank, you order will be
   
   cancelled.
   

MONEY ORDERS:
All Money Orders have to be in U.S. Dollars ONLY.

CREDIT CARDS:
1. TheIDGuyaccepts Visa, Master Card and Discover Credit Cards

Only
2. For your protection, our Credit Card authorization service requires that Credit Card billing and shipping

addresses match. We will ONLY ship to the billing address of the Credit Card unless other security arrangements are agreed

to. We may require a copy of the card holder billing statement or Driver's License to proceed with a sale.
3. If your

Credit Card is declined, and has not been resolved within thirty (30) days, your order will be canceled.

INTERNATIONAL ORDERS:
Due to the cost of International shipping, our policy is to

cancel back-ordered items.

ALL PRICES SUBJECT TO CHANGE WITHOUT NOTICE

RETURN POLICY
1. Products that are to be returned to TheIDGuyfor replacement or refund, must have an "RMA" (Return Merchandise Authorization) number, registered with TheIDGuy, within thirty (30) days of the original ship date. This number will be used for approval and tracking purposes.
2. All refunds will be issued in the form of payment originally used to pay for the merchandise. (Example: If a credit card was used to purchase the merchandise, the refund will be credited to that credit card ONLY. If a check or money order and was used to purchase the merchandise, your refund will be mailed to you in the form of our company check. Any merchandise purchased with cash, will be refunded by our company check.)
3. TheIDGuy does NOT refund shipping charges.
4. All returns and exchanges are subject to a 10% restocking fee. (restrictions apply)
5. NOTE!TheIDGuydoes not issue refunds on custom items that have been produced. If a custom item is canceled by either you, or TheIDGuyfor any reason, a 50% cancellation fee will apply.

EXCHANGES
1. All exchanges will be solely at the discretion of TheIDGuy. Any defective

products will be exchanged for the item that was originally purchased. Should TheIDGuybe temporarily out of the particular item

to be exchanged, we will either, at your request, place the item on backorder, and ship the item once it has been replaced in

stock, or issue you a complete
refund for the item.
2. Custom products will be only be exchanged should the item be

deemed defective by TheIDGuy. Should you receive a defective custom item from TheIDGuy, TheIDGuywill remake the custom item for you. Note: If a custom item is canceled by either you, or TheIDGuyfor any reason, a 50% cancellation fee will apply.
3. All exchanged items should follow the same process as a returned item. All returned items must be accompanied

by an authorized RMA number. See our "RETURN POLICY" above.
4. All returns and exchanges are subject to a 10% restocking fee. (restrictions apply)